Mission Statement
"To work in partnership to help alleviate the effects of unemployment and poverty in Gateshead by providing a furniture service that helps residents in receipt of benefits to estabish and sustain their tenancies"
Our Values
- Treating our customers with respect at all times
- Providing the range and quality of service, that our customers require and can afford
- Improving services by seeking feedback, learning from that and responding accordingly
- Being honest, accountable and transparent
- Investing in our employees and volunteers
Aims and Objectives
- To deliver excellent services shaped around customers' needs
- To effectively manage furniture assets to balance supply and demand whilst maximising customer choice and quality
- To secure adequate resources both human and financial to effectively support our business
- To keep customers' costs to a nominal level.